IBM has released two new Lotus Foundation Appliances:

http://www.tivoli-foundations.com/

These are made up of:

• Application Manager - ITM 6 in a box
• Service Manager - Service Desk (TSRM) in a box

Problem

How do you integrate situations (events) from Application Manager to automatically raise incidents in Service Manager?

Solution

For those of you who do not have time to read the manuals, here is a brief synopsis:

• Configure ITM for EIF integration to send events to the IP of the Service Manager appliance (you need to telnet into the appliance to configure this)
• Restart the Application Manager appliance (for the EIF config to take effect as both TEMS and TEPS need to be restarted)
• Log into Application Manager and make sure at least one situation has triggered
• Log into Service Manager and view all Incidents (search on '*')

Here are a few screen shots to show the situations created as incidents:
See:
    The event in ITM
 
    All the incidents created by ITM

    The process situation created as an incident

For more details refer to the Tivoli Appliances documentation:

Service Manager - http://publib.boulder.ibm.com/infocenter/tivihelp/v33r1/index.jsp

Application Manager - http://publib.boulder.ibm.com/infocenter/tivihelp/v30r1/index.jsp